Help & Frequently Asked Questions

Find answers to common questions about Membook. If you need further assistance, email support@cyborama.com.

Buyer Questions

How do I rent GPU memory?
  1. Sign up with your email address (no wallet required).
  2. Verify your email via the link we send you.
  3. Set up two‑factor authentication (TOTP) using Google Authenticator or Authy.
  4. Add MEM tokens using credit/debit card via Stripe.
  5. Convert MEM tokens into RAM blocks (GB‑hours) from the dashboard.
  6. Submit inference jobs using your rented RAM.
What is a MEM token?

MEM tokens are internal ledger entries that represent credit on the Membook platform. Each MEM token is pegged to $0.01 USD. You purchase MEM tokens with real money, then exchange them for GB‑hours of RAM. MEM tokens never leave the Membook system— they are not a cryptocurrency and cannot be transferred externally.

How much does RAM cost?

RAM is priced per GB‑hour. The current market rate is $0.001 per GB‑hour (0.1 MEM per GB‑hour). Prices may fluctuate based on supply and demand.

Provider Questions

How do I become a provider?
  1. Register your device on the provider sign‑up page.
  2. Download the installer for your operating system (Windows or Linux).
  3. Run the installer as Administrator/root and follow the prompts.
  4. The client auto‑registers your hardware specs and starts sending heartbeats.
  5. Monitor your dashboard at Provider Dashboard.
What are the system requirements?

Windows: Windows 10/11, Python 3.8+ installed, at least 4 GB of free RAM.

Linux: Most distributions (Ubuntu, Debian, Fedora, CentOS, Arch), Python 3.8+, 4 GB free RAM.

The client uses only idle memory and does not interfere with your normal work.

The installer says “nothing happens.” What should I do?

The installer may fail silently if Python is not installed or if there’s a network issue.

  • Check the log file – The installer creates membook‑install.log on your desktop.
  • Install Python manually – Download from python.org (version 3.8 or newer).
  • Run the installer as Administrator – Right‑click the installer and choose “Run as administrator.”
  • Contact support – Email support@cyborama.com with the log file attached.

Security & Account

Why do I need two‑factor authentication?

Two‑factor authentication (TOTP) is mandatory for all Membook accounts to protect your balance and personal data. After verifying your email, you will be prompted to set up 2FA using an authenticator app (Google Authenticator, Authy, etc.). This ensures that even if your password is compromised, your account remains secure.

How do I reset my password?

Go to the login page and click “Forgot password?” Enter your email address and you will receive a password‑reset link valid for 1 hour.

Is my data safe?

Yes. Membook enforces multiple security measures:

  • Encrypted sessions (HTTPS only)
  • Mandatory 2FA for all accounts
  • Memory isolation – providers cannot access buyer data
  • 30% cash cushion – a portion of all payments is held as a reserve
  • Regular security audits by our internal CISO team